CEO Blog: Reflecting on an excellent year

Blog by pro-manchester Chief Executive, Sam Booth

As the working year comes to a close, it is a great time for me to reflect on 2019 and see what we’ve achieved.

We’ve had a record-breaking year at pro-manchester and it has been my absolute pleasure to lead such an amazing team. We have achieved so much in such a short space of time.

In the last year, we have welcomed over 10,000 delegates to nearly 140 events. Our reputation for delivering excellent events continues to thrive and our membership continues to diversify.

Perhaps most importantly to us, our retention rate for members has reached an incredible 85%. This figure is a strong indicator of the great relationships with our members and firmly secures our position as a pillar of the business community.

Our strong relationships with key partners and influential figures across the region have become better and better throughout the year, and we’ve got some really exciting plans for 2020 too.

For the first time in 2019, we put together an impact report. We felt this was important to highlight the amazing stories we hear from pro-manchester members every day. It was about time we begun to share these with our membership and beyond and it’s had some great feedback.

Putting the report together with the team has been enlightening. Hearing first-hand stories of the impact our vast network and the wonderful hardwork the team does has had on businesses and individuals is hugely rewarding.

Members are at the heart of everything we do, and we will continue to strive to provide the exceptional levels of service our members have come to expect of us.

I hope you have a wonderful Christmas and New Year and enjoy all the festivities this time of year brings.

We’re really looking forward to welcoming you back to our events in 2020 and seeing what amazing things we can achieve together.

If you haven’t yet had a chance to read our impact report, you can do so here.