Online stakeholder webinar

Thursday 20 March 2025 at 10:30. Please sign up to confirm your attendance, 

 As operators start a new Annual Business Plan each April, I thought now is an opportune time to reflect on the past 12 months and update you on our plans for the next 12 months, as we strive to deliver better customer outcomes and economic growth.  The session is titled “Ask Andy”, because there will be lots of time to take your questions and hear your views, to help inform our decisions.

This event has been organised to provide an opportunity to look back on our performance and customer experience improvements in 2024, and to celebrate the social value we have brought to communities along our route.

We will share our plans for delivery and growth in 2025 and beyond, including further timetable uplifts and delivering value for taxpayers, as one of only two DfT operators who return a premium to government and the taxpayer. This means we are generating more money to the taxpayer than we are receiving in subsidy.

This is all part of our mission to be the transport of choice connecting our customers and communities along the West Coast, as well as our commitment to collaboration with all of our stakeholders.

We’ve left plenty of time for Q&A afterwards, as I welcome your thoughts and comments on how we can continue to improve for our customers and communities.