The Most Common Customer Service Issues and How to Overcome Them

Forbes research shows a huge 96% of customers would consider leaving your business if they receive bad customer service.

Customer service can make or break your business. Good experiences can increase customer loyalty and retention, while bad ones can drive customers away. In order to deliver excellent customer service, you first need to address the common complaints of your customers.

Customer service specialist Kura offers expert tips on how your business can overcome the top five customer complaints to improve your customer experiences.

• Not being able to speak to a human
• Long wait times
• Advisors taking too long to solve queries or not being knowledgeable
• Scripted or impersonal conversations
• Being transferred between multiple departments